Frequently Asked Questions
Please review our FAQs. If you can not find the answer to your question please don't hesitate to contact us.
How do I obtain a wholesale account?
Simply click Wholesale Account under Customer Service. Fill out the appropriate details in the submission form and click Register. A review of your business by our Wholesale Manager will be conducted. Notification of your success shall be communicated and a Wholesale Account will be created.
How do I place an order?
Placing an order is easy, simply log with your Wholesale Account and click the Order Form at the top of the screen. You can browse all products, filter by category or search. Enter the quantity required against each product and click the Add to Cart button.
Do I have to spend a minimum amount per order?
Yes. Our minimum order value is $200 + GST. All prices are in Australian dollars.
How is GST calculated?
Goods and Services Tax (GST) is calculated as 10% on addition to the Wholesale cost price. All products on EVERYTHINGMMA are in Australian dollars and exclude GST. Your cart will clearly display the GST amount of your order.
How do I pay for my order?
All orders must be paid for in full at time of purchase. Payment methods include credit card (Visa, Mastercard), Afterpay, PayPal and direct debit. You will receive an order confirmation and invoice via email once the order payment has been completed. Shipping will be calculated once your order has been confirmed by our Wholesale Manager. You will receive an email notifying you that a payment is required for shipping. Simply log into your Wholesale Account and make the payment by one of the listed payment methods. You can also log into your Wholesale Account any time and print a copy of your invoice.
How is shipping calculated?
If shipping is required, the method (Australia Post or Courier) is at
the discretion of EVERYTHINGMMA and will be selected based on best rates
and delivery timeframe. Shipping charges are calculated at checkout and are based on the total order amount. A heavy item surcharge is required on select bulk items.
When will my order be shipped?
EVERYTHINGMMA endeavours to have all wholesale orders shipped within 48 hours of order placement (excluding weekends). Our Warehouse Manager will notify you directly if an orders requires additional packing time. We use various courier companies in an effect to find the most cost effective shipping cost. All deliveries will require a signature and proof of delivery to avoid any freight issues. Please refer to our Shipping Policy.
Can I pick up my order from the warehouse?
Yes. EVERYTHINGMMA offers a Pick Up option during checkout. Our Warehouse Manager will contact you when your order is picked and packed and ready for collection. All collections must be made from our warehouse located in Malaga, Western Australia.
Can I cancel my order?
Yes. If an order is placed and has been paid for but you wish to cancel the order, you may do so. Any shipping costs incurred will be your responsibility.
Do you offer credit terms?
Not initially. However, if you show a history of reliable purchasing and support, credit terms will be discussed. Credit terms will be reviewed on a case by case basis and will be granted at the discretion of EVERYTHINGMMA.
Can I return a faulty product?
Yes. Any product that experiences any defects in the material or workmanship under normal use can be returned within 180 days from the purchased date. EVERYTHINGMMA will replace or upgrade, at no charge, products that prove defective. Where the product can not be replaced or upgraded, a credit will be issued. Please refer to our Refund Policy.